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Refund & Payment Policy

Information about the fees, charges, payment terms and refund process that apply to ROAR Training Solutions courses.

Information about fees and charges

ROAR Training Solutions is committed to providing students with information about all fees and charges associated with a course.

Payments

Payment for courses requiring an up-front deposit must be made on enrolment, into the account specified on the invoice.

Students who have not made payment three business days before the practical workshop commencement date will be contacted for payment by credit card before the course starts.

Where the total course cost exceeds $2,500 and includes more than one practical workshop, a pay-per-workshop instalment applies for each practical workshop forming part of the qualification.

Overdue payments

Where fees are overdue and the student has no prior agreement for alternative payment arrangements in place with ROAR Training Solutions, notices will be sent as follows:

Warning letter
Issued after failing to pay an invoice within 5 days of receipt, or failing to contact ROAR Training Solutions to make alternative arrangements.
Notice of overdue payment incursion fee
Issued after failing to pay an invoice within 7 days of receipt of the warning letter, or failing to contact ROAR Training Solutions to make alternative arrangements.

Note: The overdue payment incursion fee is 5% of the total course cost, per week, for every week the invoice remains overdue. Following non-compliance with the overdue payment incursion fee, the debt will be referred to a debt collection agency.

Credit transfer and RPL

A reduction in fees can be applied for any units granted through credit transfer or Recognition of Prior Learning (RPL).

Refunds

For all refunds a Refund Application Form must be completed, which can be provided on contact with ROAR Training Solutions. The outcome of the refund assessment will be forwarded to the student in writing within 20 working days.

  • Refunds will be paid to the person or entity from whom the original payment was received, unless other details are provided and accepted.
  • Where ROAR Training Solutions cancels a course prior to commencement, all charges will be refunded.
  • All other refunds will incur a 5% administration fee for processing, regardless of circumstances.

Questions about fees or refunds

If you are unsure how this policy applies to your enrolment, contact us before you enrol rather than after.

Paideia Pty Ltd, trading as ROAR Training Solutions